Ample Technologies Pvt. Ltd.

Executive – Customer Care

1. PURPOSE: Delivering excellent customer service & support.

2. KEY RESPONSIBILITIES:

 • Trouble shooting & Networking on field in customer’s place.

 • Attending to customer’s complaints & solving the technical issues.

3. DESIRED PROFILE:

Education:

• Graduate with certification in Hardware & Networking from institutes like (Jetking, IIHT, Rooman etc.)

Relevant Experience:

• 1-3 years of experience in working with complex trouble – shooting and handling technical issues.

• Should have hands on experience in field job, like: configuring, troubleshooting the issues related to hardware and networking at the clients location / customers place.

Knowledge & Skills and Other attitudinal requirements:

• Self – Driven and goal oriented.

• Should be able to handle customer queries and should aim at Customer Delight.

• Good language fluency, excellent verbal & written communication skills.

• Should be technically sound.